Frequently Asked Questions

You can reset your password using the online login retrieval system. Please click on ‘Forgot Password’ link on login page and enter your registered email address. You will receive an email with instructions to reset your password.
Please make sure that you are using the correct email address, and that you are entering your password exactly the same as when you reset it. Please note that your password is case-sensitive.
If you are still unable to login, please write an email to, and include the web address of the page where you are trying to login, as well as the error message you receive when you attempt to login.
If your record does not appear in the registration system, it may mean that our database lists your information differently from the way you are entering it, or that you are not eligible to register. Please write to

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